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REFUND AND RETURNS POLICY
At Desi Mantra, we want you to be fully satisfied with your purchase. However, we do not accept returns or refunds once an order is confirmed, except in the situations outlined below.
If you have an issue with an order, please contact us so we can work together to find a fair solution. We aim to resolve any problems quickly and amicably.
We want you to be fully satisfied with your purchase. If you are not completely happy with your order for any reason, please contact us within 5 days of delivery so we can make it right.
In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.
In case of multiple item shipments, only the affected product can be returned and replaced.
Damaged Products
If you receive a damaged item, please email info@desimantrastore.com within 5 days of delivery with your order number, invoice image, photos of damage, and any other relevant details. We will work with you to promptly replace the damaged goods or issue a refund.
In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.
Missing Products
If you receive a damaged item, please email info@desimantrastore.com within 5 days of delivery with your order number, invoice image, photos of damage, and any other relevant details. We will work with you to promptly replace the damaged goods or issue a refund.
In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method for your protection.
Refund Delivery
Once approved, refunds will be issued to the original payment method within 5-7 business days.
Exchanges
If you would prefer a replacement item rather than a refund, please let us know and we will happily arrange an exchange.
Contact Us
If you have any questions, please contact our customer service team at info@desimantrastore.com. We respond within 24-48 hours.
We will be unable to accept returns due to variance in taste, texture, color or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.